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Jobs at CashStar

Client Success Manager

Location: Portland, ME

Type: Full Time

Min. Experience: Mid Level

About CashStar:

CashStar created the digital gifting category in 2008, leading the transformation of the world’s most popular gift from a simple piece of plastic into a versatile mobile and social currency for retailers and consumers. Digital gifting is growing at a rapid pace which creates outstanding opportunities, exciting challenges, and the potential for big rewards for those working in the industry. More than 300 brands across all retail categories use the company’s flexible SaaS platform to drive acquisition, lift, and loyalty through engaging, personalized digital gifting experiences and promotions.

Leading companies rely on CashStar to power the most innovative and advanced prepaid and digital gifting programs, including Best Buy, Brookstone, Coach, Crate & Barrel, Dell, Dunkin’ Donuts, Gap, lululemon athletica, Office Depot, Petco, Pottery Barn, QVC, Sephora, Staples, Starbucks, The Cheesecake Factory, The Home Depot, and Williams-Sonoma. In addition, CashStar powers the distribution of digital gift cards into leading loyalty programs and incentive platforms. CashStar continues to experience incredible growth as evidenced by being ranked the #6 software company on the 2013 Inc 500 list of fastest-growing private companies and being named to the Forbes 2014 list of America’s Most Promising Private Companies.

Job Description:

Client Success Managers partner with existing CashStar clients to develop and grow new business opportunities by introducing innovative and/or underutilized CashStar capabilities.  They also ensure quality service to assigned clients by providing ongoing support, analyzing account and market trends, and identifying additional revenue opportunities.  Collaborating closely with the Solution Delivery team, Client Success Managers handle day-to-day client requests as needed.

Key Responsibilities/Main Activities:

  • Build and maintain relationships with portfolio of CashStar clients, continually adding value and services to their existing accounts 
  • Support CashStar client services team in delivering services to client base
  • Client account co-ordination and ensuring that CashStar continues to add value
  • Responsible for revenue growth and meeting profit goals for clients in portfolio
  • Responsible for ensuring both CashStar and Clients meet performance targets
  • Ensure that that all projects meet budget, quality and schedule goals
  • Co-ordination of internal CashStar teams

Key Skills/Knowledge:

  • Effective communicator; able to use good judgment in communications with clients and across multiple departments: Engineering, Finance, Customer Service, Marketing, Business Development, Sales
  • Able to manage multiple tasks, projects, and clients in parallel
  • Sales acumen with the ability to influence clients to invest in promotions, marketing and new products/services
  • Ability to grasp complexity of CashStar platform: the consumer-facing, client-facing, and CashStar-facing portals and how they interface with external, client, and third-party systems
  • Proficiency in Microsoft Office tools; Powerpoint, Excel, etc.

Typical Experience and Qualifications:

  • Professional services management experience with demonstrated success
  • Experience with consumer-facing, web-based products and services
  • Digital marketing and/or eCommerce experience
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