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Jobs at CashStar

Associate Technical Account Manager

Location: Portland, ME

Type: Full Time

Min. Experience: Entry Level

About CashStar:

CashStar created the digital gifting category in 2008, leading the transformation of the world’s most popular gift from a simple piece of plastic into a versatile mobile and social currency for retailers and consumers. Digital gifting is growing at a rapid pace which creates outstanding opportunities, exciting challenges, and the potential for big rewards for those working in the industry. More than 300 brands across all retail categories use the company’s flexible SaaS platform to drive acquisition, lift, and loyalty through engaging, personalized digital gifting experiences and promotions.

Leading companies rely on CashStar to power the most innovative and advanced prepaid and digital gifting programs, including Best Buy, Brookstone, Coach, Crate & Barrel, Dell, Dunkin’ Donuts, Gap, lululemon athletica, Office Depot, Petco, Pottery Barn, QVC, Sephora, Staples, Starbucks, The Cheesecake Factory, The Home Depot, and Williams-Sonoma. In addition, CashStar powers the distribution of digital gift cards into leading loyalty programs and incentive platforms. CashStar continues to experience incredible growth as evidenced by being ranked the #6 software company on the 2013 Inc 500 list of fastest-growing private companies and being named to the Forbes 2014 list of America’s Most Promising Private Companies.

Job Description:

CashStar is seeking an Associate Technical Account Manager to serve as the primary point of contact for our customer-facing Service Desk. This person will play a pivotal role in the Engineering division by triaging, problem-solving, and escalating any requests and issues originating from our Clients and Partners.

The ideal candidate is a tenacious problem-solver, a passionate customer advocate, and takes pride in leadership by example. This is a position with great growth opportunities for self-starters.

Key Responsibilities:

  • Manage Service Desk queue as primary point of contact for inbound requests
  • Triage customer requests, troubleshoot and solve problems independently or collaboratively with Account Managers and Engineers as necessary
  • Handle change requests via our application configuration management system
  • Document solutions to common problems in our internal knowledge base
  • Assist Senior Technical Account Managers and Project Managers with project delivery and account support as needed
  • Translate customer feedback into actionable insight for continuous product and process improvement

Skills and Experience:

  • 1-2 years as a software professional with a background in Technical and Account Support
  • Proven technical expertise (BS in Computer and/or Information Science preferred)
  • Experience with retail, digital marketing, e-commerce, mobile and/or payments industries strongly preferred
  • Must be a highly organized, execution-oriented professional with strong communication, presentation, and negotiation skills
  • Outstanding ability to work cross-functionally is required
  • Strong desire to work in a fast-paced, high-growth company
  • Team player who believes in having fun while getting the job done

Compensation

  • CashStar offers a competitive compensation and benefits package.
  • Compensation and title are commensurate with experience.

Please apply online through our website at http://www.cashstar.com/about-careers/

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